The Postal Service could improve customer tracking messaging as it does not always provide reliable information on the status and location of packages. We reviewed tracking messages displayed on for 500 judgmentally selected packages, from 25 states, pulled from various points throughout the facilities. Our objective was to evaluate the effectiveness of the Postal Service’s messaging to customers for tracking domestic packages on and Informed Delivery. The Postal Service also provides certain tracking definitions on its related Where is my package? page on. ![]() Examples of messages displayed for customers are “Arrived at USPS Facility”, “In Transit to Next Facility”, “Departed USPS Facility”, or “Out for Delivery”. The Postal Service provides customers the ability to track the status of their packages online at using the USPS Tracking® website.
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